Seal Rock Water District has partnered with WaterSmart Software to offer our customers a modern digital portal where you can access detailed information about your household or business water use. WaterSmart’s online customer portal allows you to: 

• Set Up Alerts For Possible Leaks or Unusual Usage: Get text or email alerts if your water use suddenly spikes or if there’s constant consumption – a slower ongoing leak.
• Get Step-by-step Actions On Ways To Save: Follow simple, visual instructions to detect running toilets, fix hidden leaks, and install low-cost aerators to stop wasting thousands of gallons annually.
• Track Your Water Use and Conservation Efforts: See if your efforts to save water are working. Compare this year’s usage with last year’s to see the impact of changes like new habits or energy-efficient appliances.
• Know Your Water Score: Find out how your water use stacks up against similar properties around Seal Rock. Fill out a quick survey to see the average water use for households like yours.
• Check Sprinkler System Usage: Make sure you’re not over-watering by checking how much water your sprinkler system uses.
• View Your Utility Bill: Easy access to view your utility bill and billing history.
• Pay Your Bill via an Xpress Bill Pay link

To register, simply go to this link https://srwdor.watersmart.com

Enter your Account Number

Enter your mailing address zip code

Once you are registered, you can create a portal username and password using an email address of your choice.

The Customer Portal is a resource to help you better understand and manage your water use. It provides you with a social comparison, helps you track your use and set up leak alerts, and offers personalized recommendations for the most effective ways to save water. For instance, if your outdoor use is high, you will see recommendations related to irrigation practices.

Log in to the WaterSmart portal. At the top of the page, click Settings, then choose Communication Preferences. Check the box for High Use Notifications.

Seal Rock Water District customers can customize their Customer Portal profile through the Household Profile. You can update your profile by clicking on Who am I compared to? in the My WaterScore tile. The Household Profile has specific questions about your household. Completing the Household Profile will improve the relevance and accuracy of the social comparisons and recommendations you see in the Portal. Profile questions include: 

• How many people live there?
• How many toilets are in the household?
• How big is your yard?

You are being compared to households in the District with similar attributes, such as number of occupants and irrigable area. A five-person family living in a house with a large landscaped yard will be compared to other households with the same number of people and similar yard size, since they will likely use a similar amount of water.

There may be a few reasons: 

• If you are viewing on a mobile device, you will be unable to see hourly data.
• Occasionally there will be a disruption in your water data. These gaps happen when your water usage information transmitted from your smart meter is not received by the District’s fixed network infrastructure to be sent to WaterSmart. This may be due to hilly terrain, a temporary issue with the District’s smart meter system or due to periodic obstructions, like a car parked over the meter. If the reception has been spotty for your service, you may be unable to see your hourly or daily usage. Once reception quality improves, access to hourly and daily usage will be restored. (Please note that this does not affect your water usage for billing. The meter will continue to record accurate water reads during this data interruption and will transmit that data when it is next able to.)

A number of activities can lead to an increase or decrease in water usage over a period of time. Increases can possibly stem from guests in town, filling up a hot tub or pool, leaks inside or outside the home, or turning on the irrigation system during the dry season. Decreases in water usage could potentially result from installing high-efficiency appliances, reducing irrigation schedules, fixing leaks, or members of your household moving out. For your own information, check out the list below of various activities that consume approximately 100 gallons of water. 

• 78 high-efficiency toilet flushes
• 10 five-minute showers 
• 5 loads of laundry with a high-efficiency machine 
• 8 minutes running one sprinkler zone 
• 10 hours of drip irrigation (0.5 gph, 20 emitters) 

WaterSmart does not provide real-time data. Usage information on WaterSmart is approximately 2-5 hours old due to the data transfer schedule between our meter vendor and WaterSmart software. To get real-time information, you will need to physically go to your meter and read your meter. Please call our office for help in how to read your meter.

Please contact us if you need any help. We’re happy to assist you!